If you would like to speak to a live representative please call us at: 0800 3898193 between 8am and 6pm. If this is a medical or product safety emergency, please call 1-800-745-9269. This number is available 24 hours a day, 7 days a week. If you are reporting a problem with one of our products, please include your address and a telephone number you can be reached. Please do not supply us with this information if you are under the age of 13.